Terms & Conditions

Last updated: 27 September 2026

1. About these terms

This website, https://oroyluna.com/, is operated by Oro y Luna (“Oro y Luna”, “we”, “us”), with its registered address at [registered business address]. By browsing the website, creating an account or placing an order, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the website.

2. Eligibility and your account

• You must be at least 18 years old, or use the website under the supervision of a parent or legal guardian.
• You agree to give accurate, current information and to keep it up to date.
• You are responsible for keeping your password confidential and for activity on your account. Tell us immediately if you suspect unauthorised use.
• We may suspend or close accounts that break these terms or are used fraudulently.

3. Products, sizing and colours

• We try to show products as accurately as possible. Colours may look slightly different depending on your screen settings and lighting in photographs.
• Size charts show garment measurements; small variations (up to about 1 inch / 2.5 cm) are normal for cut-and-sewn garments. Please check the size chart on each product page before ordering.
• Prints on graphic tees may show slight variations in placement and texture — this is part of the printing process, not a defect.
• All products are subject to availability. Stock shown on the website is updated in real time but may occasionally be inaccurate.

4. Prices, offers and orders

• All prices are in Indian Rupees (₹) and include GST. Shipping and Cash-on-Delivery charges, where applicable, are shown at checkout before you pay.
• Coupon codes are subject to their stated conditions (minimum order value, validity and usage limits), cannot be exchanged for cash and apply only to eligible products.
• Placing an order is an offer to buy. The contract is formed when we send you an order confirmation email.
• We may decline or cancel an order — for example, if an item is out of stock, a price or description was clearly wrong, we cannot deliver to your PIN code, or we suspect fraud. If you have already paid, we will refund you in full.
• We may limit the quantity of any product per customer or order.

5. Payment

• Online payments (UPI, cards, net banking and wallets) are processed securely by Razorpay. We do not see or store your card or bank details.
• Cash on Delivery is available for orders up to ₹5,000.00, with a COD fee of ₹49.00 per order. Please keep the exact amount ready. We may withdraw COD for customers who repeatedly refuse COD deliveries.
• If a payment is debited but your order is not confirmed, the amount is usually reversed automatically by your bank or Razorpay within 5–7 business days. Contact us with the payment reference if it is not.

6. Shipping and delivery

• We currently deliver within India only, to PIN codes serviced by our courier partners.
• Shipping is free on orders of ₹999.00 or more; a flat ₹79.00 shipping fee applies below that.
• Orders are usually dispatched within 1–2 business days. Delivery typically takes 2–4 business days to metro cities and 4–7 business days to other locations. These are estimates, not guarantees; delays caused by couriers, weather, strikes or other events outside our control may occur.
• You will receive the courier name and tracking number by email when your order ships, and can track it from My Orders.
• Please check the package on delivery. If it is damaged or appears tampered with, note it with the courier and contact us within 48 hours.
• If a delivery fails because the address was incorrect or the customer was unavailable after repeated attempts, the order may be returned to us; prepaid orders will then be refunded after deducting the shipping charges incurred.

7. Cancellation

• You can cancel an order from My Orders at any time before it is dispatched. Once it has been handed to the courier it can no longer be cancelled, but you may use our exchange and return policy after delivery.
• For cancelled prepaid orders, the full amount is refunded to your original payment method, usually within 5–7 business days.

8. Size exchanges, returns and refunds

• Window: you can request a size or colour exchange, or a return for a refund, within 7 days of delivery from the order page in My Orders.
• Condition: items must be unworn, unwashed and unaltered, with original tags and packaging intact. Items that do not meet these conditions will be sent back to you and no refund or exchange will be issued.
• Not eligible: products marked “final sale”, and items that have been worn, washed, damaged by the customer or are missing tags.
• Size exchanges are free. We arrange collection of the original item and ship the new size or colour at no extra cost, subject to availability. If the requested size is out of stock, you can choose another size or a refund.
• Refunds are issued after the returned item reaches us and passes a quality check, usually within 2 business days of receipt. Online payments are refunded to the original payment method (typically reflecting within 5–7 business days). Cash-on-Delivery orders are refunded to your bank account or UPI ID.
• The refund covers the price paid for the returned items, less their share of any coupon discount. Shipping and COD charges are non-refundable unless the item was defective or we sent the wrong item.
• Damaged, defective or wrong items: please contact us within 48 hours of delivery with photos. We will replace the item or refund you in full, including shipping charges.

9. Reviews and content you submit

By submitting a review, you confirm it reflects your genuine experience and you give us a non-exclusive, royalty-free right to display it on our website and marketing channels. We may moderate or remove reviews that are abusive, offensive, fraudulent, off-topic, or that contain personal data or advertising. We do not edit reviews to change their meaning.

10. Intellectual property

All designs, graphics, artwork, logos, photographs and text on this website are owned by or licensed to Oro y Luna and are protected by Indian and international intellectual-property laws. You may not copy, reproduce, print or sell our designs, or use our brand name or logo, without our written permission. Buying a product does not transfer any rights in its design.

11. Acceptable use

You agree not to misuse the website — including attempting to gain unauthorised access, interfering with its operation, placing fraudulent orders, abusing coupons or the return process, scraping content, or using it for any unlawful purpose.

12. Limitation of liability

To the extent permitted by law, our total liability for any claim relating to an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential losses. Nothing in these terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any liability that cannot be excluded by law.

13. Governing law and disputes

These terms are governed by the laws of India. Subject to your rights under consumer-protection law, the courts at [city] shall have jurisdiction over any dispute arising from them. We encourage you to contact us first — most issues can be resolved quickly.

14. Grievance redressal

As required by the Consumer Protection (E-Commerce) Rules, 2020, complaints can be sent to our Grievance Officer:

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt. You may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in).

15. Changes to these terms

We may update these terms from time to time. The version in force when you place an order applies to that order. The “Last updated” date above shows when they last changed.